# Problem 401 starting a new case in chrome browser

**URL:** <https://community.ofelia.com/t/problem-401-starting-a-new-case-in-chrome-browser/8759>\
**Category:** Q&A\
**Created:** [28 September 2017 20:44 UTC](https://community.ofelia.com/t/problem-401-starting-a-new-case-in-chrome-browser/8759 "2017-09-28T20:44:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![donpanda](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@donpanda](https://community.ofelia.com/u/donpanda)\
**Post date:** [28 September 2017 20:44 UTC](https://community.ofelia.com/t/problem-401-starting-a-new-case-in-chrome-browser/8759/1 "2017-09-28T20:44:07Z")

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Hi,

I have a 401 error when I start a new case from any process, this problem is to disallow the starting of any new task. Looking the trace of the requests APIs in chrome browser console, I realize the call to an API is triggering this error and the URL is this one:

[http://static.navixx.software:9999/bonita/API/bpm/process/6831688811487212118/\*\*instantiation](http://static.navixx.software:9999/bonita/API/bpm/process/6831688811487212118/**instantiation)\*\*

This is a capture of the full console trace  
 ![capture](https://dl.dropboxusercontent.com/s/pzt2h0c2iiu57b9/Captura.PNG)

Is the only one URL (API) of the bunch of URL’s which is causing this problem. For another hand, this error only happens with chrome and safari but with explorer and firefox, Bonita works perfectly.

¿Someone can help me with the solution to this problem? any commentary will be very appreciated.

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**Author:** ![Sean\_McP](https://dub1.discourse-cdn.com/flex013/user_avatar/community.ofelia.com/sean_mcp/32/932_2.png) [@Sean\_McP](https://community.ofelia.com/u/Sean_McP)\
**Post date:** [30 September 2017 20:41 UTC](https://community.ofelia.com/t/problem-401-starting-a-new-case-in-chrome-browser/8759/2 "2017-09-30T20:41:13Z")

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This is a known issue, see here for the problem description and fix:

[http://community.ofelia.com/questions-and-answers/incompatiable-chrome-60](http://community.ofelia.com/questions-and-answers/incompatiable-chrome-60)

regards  
Seán

_PS: As this reply answers your question, please mark as resolved._